Zoom suffered a Monday morning outage that prevented users from holding virtual conferences at the start of the work week.
The videoconferencing platform — which has seen a surge in new users amid the coronavirus pandemic — said the partial outage had left users unable to start or join meetings and webinars.
The California-based company confirmed the problem around 8:50 a.m. Eastern time and said it was working to fix it about an hour later. Zoom’s phone and chat services were still functional during the outage, according to its online status dashboard.
The problem appeared to be concentrated in the US, though outages were also reported in Europe and other parts of the world, according to the outage-tracking website DownDetector.
A Zoom spokesperson did not say what caused the outage or how many users were affected.
“We have identified the issue causing users to be unable to start and join Zoom Meetings and Webinars and are working on a fix for this issue,” the spokesperson said in a statement. “We sincerely apologize for any inconvenience.”
Zoom has become a crucial tool for companies around the world that have shifted to remote work as the COVID-19 pandemic shuttered many physical offices. The company said in April that its meetings were drawing more than 300 million daily participants.