Verizon customers complain they can’t get help with internet service for months

Verizon customers whose internet goes on the fritz may not be able to get back online until November, some griped Tuesday, as the company enacted a new repair policy in response to the coronavirus crisis. At-home service would now be limited to “critical needs” in order to prevent the spread of the virus, Verizon said …

Verizon customers whose internet goes on the fritz may not be able to get back online until November, some griped Tuesday, as the company enacted a new repair policy in response to the coronavirus crisis.

At-home service would now be limited to “critical needs” in order to prevent the spread of the virus, Verizon said on its site, Business Insider reported.

“We are minimizing our in-home installation work to critical needs to keep our employees and customers safe and to reduce the spread of COVID-19,” the company said.

Verizon will now only dispatch technicians for “medical emergencies and critical installations,” a company spokesperson told the outlet.

It’s unclear when the company will return to full service.

But some customers claimed Tuesday that they are unable to get an appointment for a technician to come for months.

“When you’re moving and @Verizon can’t get you internet until November on a place already using Verizon,” tweeted one user, who was given an appointment for Nov. 30. “How is self-install not an option? Ridiculous.”

Another customer also tweeted that there were no appointments available until fall, saying, “Verizon just told me my technician might come fix my internet issue by November.”

Other clients said that scheduled appointments have been abruptly cancelled.

“I confirmed my appointment yesterday and also had a confirmation message this AM,” the Twitter user wrote. “At the last minute Verizon Fios cancelled installation and have left me stranded without internet to work from home.”

Verizon didn’t immediately respond to request for comment.

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