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Uber laid off 3,500 people — in a 3-minute Zoom call — last week. “Today will be your last working day with Uber,” company manager Ruffin Chevaleau informed customer-support employees in a video phone call, according to footage obtained by the Daily Mail. “Right now, the rides business is down by more than half due …
Uber laid off 3,500 people — in a 3-minute Zoom call — last week.
“Today will be your last working day with Uber,” company manager Ruffin Chevaleau informed customer-support employees in a video phone call, according to footage obtained by the Daily Mail.
“Right now, the rides business is down by more than half due to COVID-19,” said Chevaleau, who oversees customer service for Uber. “The difficult and unfortunate reality is there is not enough work for many front-line customer-support employees.
“As a result, we are eliminating 3,500 front-line customer-support roles,” she said — or about about 14 percent of ride-share-app’s work force.
“I know that this is incredibly hard to hear,” Chevaleau said, fighting to choke back tears. “No one wants to be on a call like this.
“I know that this is a lot to take in.”
She said she was giving the devastating news in a video phone call because she “wanted to deliver this news personally.
“You will remain on payroll until the date notice of your severance package,” the manager added before turning the call over to a human-resources rep.
One of the axed workers later griped to the Mail, “I would have prefer to have had notice.
“The day before, we were told we would know in two weeks what departments would be let go.
“If I missed that Zoom call, I would have missed the news.”
The company last week filed a document with the federal Securities and Exchange Commission saying it planned to lay off 3,700 full-time workers because of the “economic challenges and uncertainty resulting from the COVID-19 pandemic.”
Company CEO Dara Khosrowshahi also agreed to waive the rest of his base salary for the year, the filing said. The exec’s salary was around $1 million last year, although much of his compensation is through stock.
